Privacy Policy

Privacy Policy for MANUPATI PRIVATE LIMITED - How we collect, use, and protect your personal information in accordance with Indian data protection laws.

Privacy Policy

Effective Date: February 1, 2024
Last Updated: March 1, 2025

1. Introduction

MANUPATI PRIVATE LIMITED (“Company”, “We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, engage our services, or interact with us.

Company Details:

  • Name: MANUPATI PRIVATE LIMITED
  • CIN: U62099TN2023PTC161160
  • Registered Address: No. 19/35, V51 Situated on First Floor, Mount Road, Little Mount, Chennai-600015, Tamil Nadu, India
  • Contact Email: [email protected]
  • Contact Phone: +91 - 9444444139

This Privacy Policy complies with applicable Indian laws, including:

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Indian Contract Act, 1872
  • Other applicable Indian regulations

3. Information We Collect

3.1 Personal Information Provided by You

We may collect the following personal information when you:

  • Contact us for services
  • Submit inquiries through our website
  • Enter into service agreements with us
  • Communicate with us via email or phone

Information collected includes:

  • Name and contact details (email, phone, address)
  • Company information and designation
  • Project requirements and technical specifications
  • Financial information for billing purposes
  • Communication preferences
  • Lead information and business inquiry details for CRM management

3.2 Technical Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device information and operating system
  • Website usage patterns and navigation data
  • Cookies and similar tracking technologies
  • Server logs and access records

3.3 Social Media and Marketing Information

Through our marketing and advertising activities, we may collect:

  • Social Media Platform Data: Information from Facebook, LinkedIn, Instagram, and other platforms where we advertise
  • Advertising Interactions: Clicks, views, and engagement with our social media content and ads
  • Custom Audiences: Matched data for targeted advertising campaigns
  • Pixel and Tracking Data: Information collected through social media pixels and tracking codes
  • Referral Information: How you discovered our services through social channels

3.4 Information We Do Not Collect

Important: Our website currently does not have user account creation functionality. We do not collect:

  • User account credentials or login information
  • Personal profiles or user-generated content on our website
  • Direct social media login integration data
  • Precise location tracking information (unless specifically required for services)

4. How We Use Your Information

4.1 Primary Purposes

We use your personal information for:

Service Delivery:

  • Providing custom software development services
  • Managing email services for registered entities
  • Server management and maintenance
  • Research & development activities
  • Project communication and support

Business Operations:

  • Processing payments (NEFT/UPI transactions)
  • Generating invoices and maintaining financial records
  • Legal compliance and regulatory requirements
  • Contract management and documentation

Communication:

  • Responding to inquiries and support requests
  • Sending project updates and notifications
  • Providing technical documentation
  • Marketing communications (with consent)

Lead Management and CRM:

  • Storing and managing lead information in our CRM systems (custom and external)
  • Tracking business inquiries and follow-up communications
  • Managing customer relationship data and interaction history
  • Analyzing lead conversion and sales pipeline performance

Marketing and Analytics:

  • Running targeted advertising campaigns on social media platforms
  • Analyzing marketing campaign effectiveness and ROI
  • Creating custom audiences for advertising purposes
  • Improving our marketing strategies and content
  • Understanding customer demographics and preferences

We process your personal information based on:

  • Contractual Necessity: For service delivery and fulfilling agreements
  • Legitimate Interest: For business operations and customer support
  • Legal Compliance: Meeting regulatory and tax obligations
  • Consent: For marketing communications and optional services

5. Information Sharing and Disclosure

5.1 Third-Party Sharing

We may share your information with:

Service Providers:

  • Payment processors for NEFT/UPI transactions
  • Cloud hosting providers for server management
  • Technical vendors for software development tools
  • Professional service providers (legal, accounting)
  • CRM service providers for lead and customer relationship management

Marketing and Advertising Partners:

  • Social media platforms (Facebook, LinkedIn, Instagram, etc.) for advertising
  • Digital marketing agencies and consultants
  • Analytics and tracking service providers
  • Content management and email marketing platforms

Legal Requirements:

  • Government authorities when legally required
  • Tax authorities for compliance purposes
  • Law enforcement agencies under valid legal process
  • Regulatory bodies as mandated by law

5.2 Data Transfer

Domestic Processing: We primarily process data within India using Indian service providers.

International Transfers: When necessary for service delivery, we may transfer data internationally only to countries with adequate data protection standards or under appropriate safeguards.

5.3 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure servers with access controls
  • Regular security audits and vulnerability assessments
  • Firewall and intrusion detection systems

Organizational Measures:

  • Employee training on data protection
  • Access controls and authorization protocols
  • Confidentiality agreements with staff and vendors
  • Incident response and breach notification procedures

6.2 Data Retention

We retain your personal information for:

  • Active Projects: Duration of service engagement plus 3 years
  • Financial Records: 7 years for tax and accounting compliance
  • Legal Documents: As required by applicable laws
  • Marketing Data: Until consent is withdrawn
  • CRM and Lead Data: Duration of business relationship plus 5 years for follow-up opportunities

6.3 Data Breach Response

In case of a data breach, we will:

  • Notify relevant authorities within 72 hours (where required)
  • Inform affected individuals promptly
  • Take immediate steps to contain and remedy the breach
  • Investigate and implement preventive measures

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access: Request details of personal information we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your data in a structured, commonly used format
  • Restriction: Limit processing of your personal information in certain circumstances

7.2 Marketing Communications

You can:

  • Opt-out of marketing emails by clicking unsubscribe links
  • Contact us to update communication preferences
  • Withdraw consent for marketing communications at any time
  • Opt-out of social media advertising through platform-specific ad preference settings
  • Disable tracking pixels through browser settings or ad-blocking tools

7.3 Exercising Your Rights

To exercise your rights, contact us at:

  • Email: [email protected]
  • Phone: +91 - 9444444139
  • Address: No. 19/35, V51 Situated on First Floor, Mount Road, Little Mount, Chennai-600015, Tamil Nadu, India

We will respond to your requests within 30 days.

8. Cookies and Tracking Technologies

8.1 Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

  • Website functionality and performance optimization
  • Analytics to understand website usage patterns
  • Security and fraud prevention
  • Remembering your preferences
  • Social media advertising pixels (Facebook Pixel, LinkedIn Insight Tag, etc.)
  • Marketing campaign tracking and conversion measurement
  • Retargeting and remarketing to visitors across platforms

You can control cookies through your browser settings:

  • Accept/Reject: Configure cookie preferences
  • Delete: Remove existing cookies
  • Disable: Turn off cookies entirely (may affect website functionality)

8.3 Third-Party Analytics and Social Media Tools

We may use third-party services including:

  • Web Analytics: Google Analytics, website performance tools
  • Social Media Analytics: Facebook Analytics, LinkedIn Campaign Manager, Instagram Insights
  • Marketing Platforms: Email marketing services, CRM systems
  • CRM and Lead Management: External CRM platforms for customer relationship management and lead tracking
  • Advertising Networks: Social media advertising platforms and their tracking technologies

These services are bound by their own privacy policies and may collect data independently of our website.

9. Children’s Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information promptly.

10. International Users

If you are accessing our services from outside India, please note that your information may be transferred to and processed in India. By using our services, you consent to such transfer and processing in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

11.1 Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • Legal and regulatory updates
  • Technological developments
  • User feedback and requirements

11.2 Notification

We will notify you of material changes by:

  • Updating the “Last Updated” date
  • Posting prominent notices on our website
  • Sending email notifications for significant changes
  • Providing reasonable advance notice when possible

12. Contact Information and Complaints

12.1 Privacy Officer

For privacy-related inquiries, contact our Privacy Officer:

MANUPATI PRIVATE LIMITED
Privacy Officer
No. 19/35, V51 Situated on First Floor
Mount Road, Little Mount
Chennai - 600015, Tamil Nadu, India

Email: [email protected]
Phone: +91 - 9444444139
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

12.2 Complaint Resolution

If you have concerns about our privacy practices:

  1. Internal Resolution: Contact us directly to resolve issues
  2. Escalation: Raise concerns with our management team
  3. Regulatory Complaint: Contact relevant data protection authorities
  4. Legal Recourse: Pursue remedies under applicable laws

13. Specific Service Privacy Practices

13.1 Custom Software Development

For software development projects:

  • We access only necessary data for development purposes
  • Client data is handled under strict confidentiality agreements
  • Development environments are secured and isolated
  • Source code and project data are protected with appropriate access controls

13.2 Email Services for Registered Entities

For email hosting services:

  • We do not read or monitor email content except for technical support
  • Email data is encrypted in transit and at rest
  • Backup and recovery procedures maintain data integrity
  • Access logs are maintained for security purposes

13.3 Server Management

For server management services:

  • We access servers only for authorized management tasks
  • All access is logged and monitored
  • Client data on managed servers remains under client control
  • Security patches and updates are applied regularly

13.4 Research & Development Activities

For R&D projects:

  • We use only anonymized or aggregated data where possible
  • Specific consent is obtained for data use in research
  • Research data is secured and access-controlled
  • Results are shared only as agreed in project terms

13.5 Social Media Marketing and Advertising

For our marketing and advertising activities:

  • We use social media platforms’ targeting tools while respecting privacy settings
  • Custom audiences are created using properly obtained contact information
  • We comply with each platform’s advertising policies and data usage terms
  • Tracking pixels and cookies are disclosed and can be opted out of
  • Campaign data is used solely for improving our marketing effectiveness

14. Compliance and Governance

14.1 Regular Reviews

We regularly review and update our privacy practices to ensure:

  • Compliance with evolving laws and regulations
  • Alignment with industry best practices
  • Effectiveness of security measures
  • Adequacy of privacy protection

14.2 Employee Training

Our employees receive regular training on:

  • Data protection principles and practices
  • Handling of personal information
  • Security protocols and procedures
  • Privacy law compliance requirements

14.3 Vendor Management

We ensure that third-party vendors:

  • Maintain appropriate privacy and security standards
  • Comply with contractual data protection requirements
  • Undergo regular security assessments
  • Provide necessary certifications and assurances

Disclaimer: This Privacy Policy is provided for informational purposes. For specific legal advice regarding data protection compliance, please consult with qualified legal counsel.

© 2025 MANUPATI PRIVATE LIMITED. All rights reserved.

Last reviewed and updated: March 1, 2025